Question 1

How do I deposit?

Accepted Answer

Go to 'Deposit & withdraw' in your account, pick a payment method, enter an amount and confirm. The deposit is credited to your balance instantly.

Question 2

What's the minimum deposit?

Accepted Answer

The minimum depends on the payment method and is shown next to the field at deposit time. Most methods have a low minimum so you can try it out.

Question 3

I deposited but the money isn't showing — what now?

Accepted Answer

Deposits are usually instant. If a few minutes have passed, refresh the page. If it still hasn't arrived, contact us on chat with a screenshot of the confirmation.

Question 4

Can I limit my deposits?

Accepted Answer

Yes. In 'Responsible gaming' you can set a daily deposit limit and even a self-exclusion period. We encourage using these tools.

Question 5

How long does a withdrawal take?

Accepted Answer

Your withdrawal request is reviewed by our team (usually within a few hours during business hours) and then sent to your chosen method. You'll get email + in-app updates at every step.

Question 6

Why wasn't my withdrawal approved instantly?

Accepted Answer

Every withdrawal goes through a short manual review to protect your account and meet regulation. The funds are held aside until approval, and if declined they're fully refunded to your balance.

Question 7

Do I need identity verification (KYC) to withdraw?

Accepted Answer

Yes. Before your first withdrawal you must complete identity verification in the KYC area of your account (ID document + proof of address). It's a one-time step that protects you.

Question 8

I have an active bonus — why can't I withdraw it?

Accepted Answer

Bonus money with a wagering requirement is locked from withdrawal until you complete the required rollover. Until then it's playable only. You can always withdraw your real-money balance.

Question 9

What is a wagering requirement?

Accepted Answer

It's how many times you must wager the bonus amount before you can withdraw it. Example: a bonus with x10 wagering requires wagering ten times the bonus amount (at the minimum odds) before withdrawal.

Question 10

What is a free bet?

Accepted Answer

An entitlement to bet on the house: the amount isn't taken from your balance, and on a win only the profit is credited (not the stake). A minimum-odds rule applies.

Question 11

How do I earn from a friend I invite?

Accepted Answer

In 'Refer a friend' you have a personal link. When a friend signs up through it and makes a first deposit, you're automatically credited with a bonus, plus a notification and email.

Question 12

What's the daily wheel?

Accepted Answer

In 'Rewards' you can spin once a day and win VIP points or a free bet. Spinning every day builds a streak.

Question 13

How do I enable two-factor authentication (2FA)?

Accepted Answer

In account settings you can enable 2FA with an authenticator app. It's an important layer of protection — we strongly recommend enabling it.

Question 14

I forgot my password — what now?

Accepted Answer

In the sign-in window choose 'Forgot password' to get a reset link by email. If you can't access your email, contact support.

Question 15

Which documents are needed for verification?

Accepted Answer

Usually: a photo ID (both sides), proof of address (a utility bill / bank statement), and sometimes a selfie. Everything is stored encrypted and secure.

Question 16

How do I place a bet?

Accepted Answer

Pick an event and market, tap the odds to add it to your slip, enter a stake and submit. You can also combine selections into a multi (parlay).

Question 17

What is Cash Out?

Accepted Answer

Early settlement: you can close an open bet before it ends and take a calculated offer, to lock in profit or cut a loss.

Question 18

When do winnings hit my balance?

Accepted Answer

As soon as the event is settled. You'll get a win notification and the amount is added to your available balance.

Question 19

What self-control tools are available?

Accepted Answer

A daily deposit limit, self-exclusion for a period, and links to support organizations. All in the 'Responsible gaming' area of your account.

Question 20

Gaming stopped being fun — who do I turn to?

Accepted Answer

You're not alone. Activate self-exclusion and reach out to the support organizations listed on the responsible-gaming page. You can always talk to us on chat.

How can we help?

Deposits

Withdrawals

Bonuses & promotions

Account & security

Betting & play

Responsible gaming